Ask Kara RDH: Patients Complain I Talk too Much

When I am uncomfortable, running late, stressed out, fill-in the blank—–, I talk too loud and tend to talk too much. This “she talks too much” has inspired two patients complaining this last year in our reviews. I really try not to, but sometimes I misread the patient and pow! Any advice? This can be a tough one because you...

Ask Kara RDH: Inadequate Instruments when Temping

I am a new grad working as a temp hygienist with an agency. I’m noticing more and more that the offices I’m temping in do not have sufficient instruments at all! I know I was spoiled in school to have like 5 of everything, but now I’m working in offices that don’t have any curettes at all - no...

Ask Kara RDH: Rumors Being Spread About Work Ethic

I recently graduated from dental hygiene school and will be returning to my hometown to find a job. I’m from a small town with about 20-30 dental offices, and I have worked at two of them. In the process of trying to find a job, I have discovered an untruthful statement about my work ethic, specifically, my punctuality. A...

Ask Kara RDH: PSA Block Injection Complication

I recently administered a right PSA block on a patient. Seconds after, my patient expressed that it hurt more than when I had numbed the left side a week prior. She kept expressing that her cheek felt puffy and hard. I attempted to massage the anesthetic into the nerve, but the patient continued to tell me that it felt...

Ask Kara RDH: Co-worker Underdiagnosing & I Have to Explain to Patient

What do you do if you have a patient that’s been coming to the same practice for 15 years as is treated by the same hygienist, but I am now seeing them due to a scheduling conflict, and the patient presents with moderate subgingival calculus and slight bone loss on X-rays?  Because of this, it is recommended to the...

Ask Kara RDH: Is the office legally covered with signed informed refusal forms?

The new office I work for has informed refusal forms for everything; radiographs, perio chart, SRP, etc. To me, this is supervised neglect for over two years of no radiographs and one year for perio chart. I had one patient who had not had a perio chart in several years due to refusal. I explained to the patient why...

Ask Kara RDH: Should I Stay at My Current Office or Move On?

I’m a new grad. When I first was hired, my employer promised me 3-4 days a week, if not more. There are currently two hygienists, and they hired me as the third. I was filling in for a maternity leave, but since the office was expanding, he was going to keep me. Now that the other hygienist is back...

Ask Kara RDH: Full Mouth Debridement before Prophy

Since I’ve started at this office, I feel I have seen too many FMD patients. Patients that I believe, and have been treatment planned, as an adult prophy, however, the doctor is diagnosing as needing an FMD first. Patients that come in with heavy supragingival calculus and moderate/heavy plaque, I can understand in order to remove deposits for an...

Ask Kara RDH: Asking for a Raise

I work for one doctor at 2 of his offices. They are each in 2 completely different areas and therefore have two different average salary rates for the areas. I get paid $43 at one office which is okay for the area, but then I get paid the same amount for the other office when the average salary is...

Ask Kara RDH: Do I really need to sterilize slow-speed handpieces after every patient?

I read one of your articles regarding infection control. Do slow-speed handpieces really need to be sterilized after every patient when using a disposable prophy angles? We are currently sterilizing at the end of each workday. Yes, slow-speed handpieces must be heat-sterilized in between every patient. Even though you use disposable prophy angles, and slow-speed handpieces are considered semi-critical devices,...

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