Ask Kara RDH: Good Job Offer, but 45 Minute Appointments

I was recently offered a job with more pay and good benefits. However, the appointments are only 45 minutes, except for SRP. Also, the equipment, such as the ultrasonic, are old. The office is pretty laid back, and the people and doctor are very nice, unlike my current, very well-equipped office. I did the working interview, and I felt...

Ask Kara RDH: New Hygienist Doing Inferior Work

I have 33 years experience and have worked in my current office for 13 years. I take pride in my care of my patients. We deal with a lot of perio, have successful results with SRP, and refer when needed. The doctors hired a new hygienist. I have brought to their attention a few situations where at the four-month...

Ask Kara RDH: Student Feeling Overwhelmed with Seeing Patients in Clinic

I'm a student and am just starting seeing patients in clinic. I am having a hard time remembering how to find the correct working end of an instrument, detecting calculus, and all of it! Please tell me this is something that will come easier with more experience and time because I’m being very hard on myself and am overwhelmed! With...

Ask Kara RDH: Young Hygienist Doesn’t Scale Thoroughly

Our office has three hygienists; myself, who has been a hygienist for 35 years, my coworker “Lorna” who has been a hygienist 45 years, and our newest addition “Lucy” who graduated almost three years ago. Lucy gets done with ALL of her patients in 40 minutes. Lorna and I stay on time, but we usually aren’t as fast. The...

Ask Kara RDH: Patients Complain I Talk too Much

When I am uncomfortable, running late, stressed out, fill-in the blank—–, I talk too loud and tend to talk too much. This “she talks too much” has inspired two patients complaining this last year in our reviews. I really try not to, but sometimes I misread the patient and pow! Any advice? This can be a tough one because you...

Ask Kara RDH: Inadequate Instruments when Temping

I am a new grad working as a temp hygienist with an agency. I’m noticing more and more that the offices I’m temping in do not have sufficient instruments at all! I know I was spoiled in school to have like 5 of everything, but now I’m working in offices that don’t have any curettes at all - no...

Ask Kara RDH: Holding X-ray Sensor While Exposing Radiographs

I work in a pediatric office, and the doctor won’t buy a size 0 sensor. Because of this, to “get the shot” we are having to hold the sensor while exposing radiographs multiple times per day because of our patients’ small mouths. How do you address exposure concerns with the doctor? This is a tough one because guidelines for operator...

Ask Kara RDH: PSA Block Injection Complication

I recently administered a right PSA block on a patient. Seconds after, my patient expressed that it hurt more than when I had numbed the left side a week prior. She kept expressing that her cheek felt puffy and hard. I attempted to massage the anesthetic into the nerve, but the patient continued to tell me that it felt...

Ask Kara RDH: Patient with Severe Sensitivity when Scaling

I have a patient with extreme thermal and tactile sensitivity but has great probing depths. She qualifies for a prophy but needs to be anesthetized due to her sensitivity. Therefore, we do 1/2 mouth one visit, and the other half another visit. What insurance code would we use to bill this out as? Any suggestions besides local anesthesia to...

Ask Kara RDH: Rumors Being Spread About Work Ethic

I recently graduated from dental hygiene school and will be returning to my hometown to find a job. I’m from a small town with about 20-30 dental offices, and I have worked at two of them. In the process of trying to find a job, I have discovered an untruthful statement about my work ethic, specifically, my punctuality. A...

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