I Don’t Meet Strangers at the Dental Office, I Meet People

A patient once told me that she did not meet strangers, she meets people. Her wise words resonated with me deeply and I utilize her perspective in my daily work and life. When meeting new patients, it is essential to build rapport during their initial visit. I've developed a system of three key factors to remember: Be intentional Be sincere Be...

Difficult Patients: Not an Endangered Species

You see them all the time, difficult patients. They are definitely not an endangered species. We all have those war stories. Throughout the hygiene program, and the few months I’ve been in practice, I’ve already had my fair share of difficult patients. Even though they can sometimes bring a negative atmosphere to the appointment, we still have time to...

More than Just Teeth: A Hygienist’s Journey to Patient Satisfaction

Landing my first dental hygiene job was a breeze. I had just graduated from the dental hygiene program and was excitedly looking for a position to jumpstart my career. The third office I walked in to hired me on the spot after I handed them my very green resume. I was beyond perplexed but also extremely ecstatic. I smiled...

Difficult Debbie: Dealing with Frustrating Dental Patients

There is nothing more frustrating than having a patient that makes your job extremely difficult. We all have them and we always will. Let’s face it, working with the public is challenging. In a perfect world, all of our patients can all lie back to our comfort level, open wide like a monkey, and never complain. However, this is...

How to Handle Patients with Bad Attitudes

Whether you’re a dental hygienist, dentist, or assistant, dealing with patients who have negative attitudes can be quite frustrating. Raising of voices, a rude comment, or a sarcastic tone of voice from a patient can make what would have otherwise been a pleasant interaction so much more tiresome to deal with. Luckily for you, there are ways to completely turn...

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