Difficult Patients: Not an Endangered Species

You see them all the time, difficult patients. They are definitely not an endangered species. We all have those war stories. Throughout the hygiene program, and the few months I’ve been in practice, I’ve already had my fair share of difficult patients. Even though they can sometimes bring a negative atmosphere to the appointment, we still have time to...

Difficult Debbie: Dealing with Frustrating Dental Patients

There is nothing more frustrating than having a patient that makes your job extremely difficult. We all have them and we always will. Let’s face it, working with the public is challenging. In a perfect world, all of our patients can all lie back to our comfort level, open wide like a monkey, and never complain. However, this is...

How to Handle Patients with Bad Attitudes

Whether you’re a dental hygienist, dentist, or assistant, dealing with patients who have negative attitudes can be quite frustrating. Raising of voices, a rude comment, or a sarcastic tone of voice from a patient can make what would have otherwise been a pleasant interaction so much more tiresome to deal with. Luckily for you, there are ways to completely turn...

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