Patient Care

Note: This is Part 1 of Debbi Viger's series, Special Needs: Everyone Has Special Needs All of us are special in some way and require adjustments to our treatment and our daily life. Let’s just embrace that concept for a moment, take a deep breath and strive to create excellence for ourselves and our patients. So often we read in blogs...

As a practicing dental hygienist, I know every day I will fail to perfectly communicate the importance of diligent daily oral health care to a patient. I would like to believe that every single instance where a patient presents with gingivitis or incipient decay, I would be able to impress upon them the need to clean interdentally once, brush...

A patient once told me that she did not meet strangers, she meets people. Her wise words resonated with me deeply and I utilize her perspective in my daily work and life. When meeting new patients, it is essential to build rapport during their initial visit. I've developed a system of three key factors to remember: Be intentional Be sincere Be...

You see them all the time, difficult patients. They are definitely not an endangered species. We all have those war stories. Throughout the hygiene program, and the few months I’ve been in practice, I’ve already had my fair share of difficult patients. Even though they can sometimes bring a negative atmosphere to the appointment, we still have time to...

There is nothing more frustrating than having a patient that makes your job extremely difficult. We all have them and we always will. Let’s face it, working with the public is challenging. In a perfect world, all of our patients can all lie back to our comfort level, open wide like a monkey, and never complain. However, this is...

Whether you’re a dental hygienist, dentist, or assistant, dealing with patients who have negative attitudes can be quite frustrating. Raising of voices, a rude comment, or a sarcastic tone of voice from a patient can make what would have otherwise been a pleasant interaction so much more tiresome to deal with. Luckily for you, there are ways to completely turn...